Refund policy

We have a 7 working days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thesneakergallery40@gmail.com, Or Whatsapp on +27 69 611 2850 Please note that returns will need to be sent to the following address: The Courier Guy Jewel City 2 Johannesburg.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Exchange
We will notify you once we’ve received and inspected your return, and let you know if the Exchange was approved or not. If approved, We will automatically Ship new order.
If more than 3 business days have passed since we’ve approved your return, please contact us at thesneakergallery40@gmail.com.

Customer provides return shipping